Customer Focus

Outstanding service is the foundation of our business. We focus on the customer, backing our innovative payroll solutions with superior, responsive, and personal service and support. We strive to develop solutions that exceed each and every customer’s needs and expectations. (Read more about us and our team).

At PayPro HCS we understand your business and will create solutions that fit your needs. Our software gives you all the features you will need to effectively and effortlessly manage your payroll information.

The difference made by our customer focus is reflected by a 95% customer satisfaction rate and one of the industry’s highest customer retention rates. Rarely do companies leave after experiencing the benefits of our innovative software and exceptional customer focus — and most come to us through customer referrals.

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Our Customers

More than 2 out of 3 of our clients have left other payroll services in favor of PayPro HCS. They are drawn to us because we create solutions that automate critical processes, meet their unique needs, and improve productivity. They stay because we provide exceptional customer service.

We have one of the industry’s highest retention rates, and our customer satisfaction rate is so high that, according to a recent independent survey, 95% would recommend PayPro HCS to a friend. Read what our customers say below.

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Trusted by the best

Over 5 million employees and 100,000 employers are reaching their full potential with iSolved human capital management software.

"PayPro has not just been a payroll processor for Exhibitus, but a partner. The customer service is outstanding. Our dedicated representative stays on each task to make sure it is completed to our satisfaction, even if it is another department's responsibility to bring the task to completion. The knowledge of the various professionals on staff helps our company maintain compliance in many areas while working more efficiently and effectively to meet our objectives."

Lori Lemons, PHR, SHRM-CP

HR Manager @ Exhibitus Inc.

"As our company has grown, PayPro has been extraordinary in assisting with all our changes and transitions. Everyone is always a call or email away with quick responses. I couldn’t ask for a smoother, more efficient payroll system. I would like to include that not only do they have great customer service, they will go above and beyond to assure an affordable rate suitable for your company. It has been an extreme pleasure to work with Janet Froman and Carolyn Bernard along our journey.  PayPro has truly been a blessing for our growing company and I know will continue to exceed our expectations."

Tonya Holbert

HR Manager @ Dalton Wholesale Floors

"As a large regional roofing contractor, with over 170 employees, and multiple pay cycles and structures, we were apprehensive in switching payroll providers. Kate and Stephanie, however, took away all our fears, and the transition has been seamless. If we need a change, the PayPro team usually resolves the issue while on the phone. A few weeks ago, we moved our salaried employees from bi-weekly to semi-monthly pay. I had barely uttered the words “semi-monthly”, and the change was in-process and completed in less than an hour! I feel extremely confident that PayPro HCS can meet your needs, and provide a smooth transition just as they did for us!"

Todd Abernethy

CFO @ Tadlock Roofing Inc.

"PayProHCS integration was smooth and the transition process very easy. PayProHCS was very informative with the process along the way and asked a numerous amount of questions to see what our immediate to future needs were to make sure the transition was completed the way we needed it to be for our company. The level of service we received and still receive is incredible and everyone has been friendly, responsive and informative. We look forward to our continued success with PayPro!"

Rashanna Prescott

Human Resources Manager @ Southern Vacation Rentals

"We have been with PayPro HCS for a little over two years, and I could not be happier with their service. From the moment we decided to go with this company, the customer service has been exceptional. They handle all of our payroll needs, and really take the pressure off of me, and our payroll processors. They respond to my questions almost immediately and address any problems very effectively. They are easy to work with and seem to appreciate their customers. They have definitely made my life easier!"

Veronica Sirmons

Office Manager @ Parkway Mitsubishi | Kia of LaGrange

"PayPro HCS has made a huge impact on our organization. We have a dedicated administrator for our account that is regularly available to help us with questions or concerns. The versatility of Payroll and Human Resources functions has exceeded our expectations. It is nice to have one operational platform that can keep up organized and running smoothly."

Michele Peacock

Controller @ Phoenix Aviation

"Their iSolved software has allowed me to streamline many of the procedures that took me away from my everyday HR functions. It has allowed me to simplify the tedious daily practices such as managing PTO, benefits, and 401K enrollments with the click of a button. It has modernized my onboarding process which has assisted me with managing new hires in multiple states. The reporting functions are simple to use and my dedicated HCM representative is always available when I have questions. If you are looking for a new payroll and HRIS provider that provides customer service, has a functional software, and can cater its services to your needs, look no further than PayPro HCS!"

Brandon Currey

Human Resources Manager @ BrockBuilt Homes